• Complains

      Product deficiencies and faults must be immediately notified to address: … @customkitchen.eu. When products are being installed, any product deficiencies must be also orally reported to the installers.

    • A claim must contain precise descriptions of errors and/or deficiencies along with photographic evidence.

    • When you have accepted the goods, you do not have any further right to submit claims.

      Stone is a natural material and therefore the final material cannot be compared to one single sample. The following natural “defects” may occur more often:

      • • Small air bubbles are very common, for example, in Carrara marble and appear in small light bulbs, holes or grooves.
      • • Small, unpolished spots or cones may appear in polished granite, and their presence is affected by granite type and colour.
      • • Brighter lines that resemble crackers may appear as cracks.
      • • In a granite with a thicker pattern, clearer anomalies may occur in the form of stains, but no larger than 3cm.
      • •Some tone differences may occur between the different pieces of the same order, regardless of the fact that the final tops’ planes are produced from the same material batch.
        Thus, the “deficiencies” caused by natural disparities cannot be claimed. Claims for small repairs made on the stone are not accepted.

        It is important to take into account that differences in quality, durability and colour may occur between materials ordered at different times.

        In addition, claims regarding the following variations are not accepted:

        • • Minor scratches on the marble.
        • • Variations on the edges or surfaces due to the difference in the crystals.
        • • Rust stains may occur in some stones, which generally disappear over time.
        • • Possible roughness of the unprocessed cut edges.