On receipt of goods, you must check the goods as follows:
- • Make sure the item marked on the delivery note matches your order.
- • Carefully check and make sure that there is no visible damage to the goods or the pallet.
- • Otherwise check as prescribed by law.
In case you discover any damage to the packaging or the goods or a discrepancy in the materials or quantity, you must write a written note on the transportation company’s waybill. In addition, you must take a photo of the detected damage and send it with a short description to: email@example.com. When the goods have been accepted, you can no longer submit the corresponding claims.
Goods that cannot be handed over due to the recipient (e.g. the recipient is absent at the agreed time), are returned to the sender and the recipient must pay an additional transport fee.