Delivery and transportation terms

Delivery time depends on the size of the order and the destination of the goods. Currently valid delivery times can be found on our website’s homepage. If the confirmed order is changed, delivery time will be calculated from the last change. Delivery times may be extended during holidays.

You will only know the exact time of delivery when the transportation company has contacted you and agreed on delivery.

The goods will be delivered to the “curbside” of the address indicated on the order or as close as possible to the address.

We recommend ordering workers for installation only after acceptance and inspection of the goods. CustomKitchen is not responsible for any additional costs incurred by a third party. For example, we shall not pay compensation in a situation where the installers you have ordered are not able to do the installation works due to defects in the goods,

CustomKitchen’s priority is to adhere to specified delivery times. However, we can only determine the expected delivery time and this should be viewed as an approximate time to complete the order until the goods are ready.

In case of delays, we will notify you as soon as possible.

Delivery times can also be affected by circumstances that CustomKitchen could not foresee or influence. CustomKitchen is not liable for any delays or additional costs in a situation beyond the control of CustomKitchen.

The price of transportation is calculated on the basis of the size and weight of the product and the pallet, and the destination of the goods. An additional fee may be charged for hard to reach places (islands, narrow streets, etc.). It is important to take into account that the transportation company does not deliver the goods into your house, but brings the pallet as close to your front door as possible.

CustomKitchen delivers the goods all over Sweden, Finland, Norway and Denmark. We will ship goods to other countries of the European Union if you have paid the prepayment of 100%.

On receipt of goods, you must check the goods as follows:

Make sure the item marked on the delivery note matches your order.

Carefully check and make sure that there is no visible damage to the goods or the pallet.

In special cases check as provided by law.

In case you discover any damage to the packaging or the goods, you must write a written note on the transportation company’s waybill. In addition, you must take a photo of the detected damage and send it with a short description to:


Goods that cannot be handed over due to the recipient (e.g. the recipient is absent at the agreed time), are returned to the sender and the recipient must pay an additional transport fee.