5. Leveringsbetingelser og transport

5.1. The delivery timeframe mentioned in our quote, order confirmation, and other communication channels serves as an approximate estimate. While we make every effort to deliver your products within the specified timeframe, it’s crucial to recognise that various factors beyond Customkitchen’s control, such as material availability, transportation conditions, or unforeseen circumstances, may impact delivery times.
Should any alterations to the delivery schedule occur as a result of these circumstances, we will promptly notify you. Please be aware that we cannot be held responsible for delays in delivery or any associated extra expenses arising from such situations.

5.2. If you need your items later than the agreed delivery time, please let us know promptly. If your items have already been shipped, and you can’t receive them within five business days from when the shipping company gets in touch with you, there will be an additional charge. This charge will be 10% of the shipping cost for each day the items are stored at the terminal.

5.3. If, for any reason, goods cannot be delivered because of issues that are your responsibility as the customer, they will be sent back to us, and any extra expenses will be charged to you. Therefore, it’s crucial to ensure that your delivery details and receiving arrangements are accurate, and that you are reachable when the shipping company reaches out to you to prevent unnecessary costs.

5.4. If you order different front designs or materials within the same order, everything will be shipped together and the delivery time for the entire order will be determined by the design or material with the longest delivery time.

5.5. Modifying your order could potentially impact the delivery time.

5.6. If the order is lacking any necessary information, such as unconfirmed colours, and production has already commenced, the delivery time will be influenced by when we receive the comprehensive details and when these details are required in the manufacturing process.

5.7. The precise delivery time will be confirmed after the shipping company schedules a delivery appointment with you.

5.8. Please be aware that it is your responsibility to schedule a installer only after you have received and inspected the goods. We cannot be held accountable for any expenses associated with third parties, such as compensation for installers etc.

5.9. The items will be delivered to the address you’ve provided in your order, typically at the sidewalk or street closest to that location, as accessible by the carrier.

5.10. For addresses that are difficult to reach, such as narrow streets, deliveries to islands without ferry service, or other obstacles, additional charges may apply.
It is of the utmost importance that you, as a customer, inform us of any hard-to-reach address details before placing a final order. This information helps us carefully plan and manage the delivery to ensure a smooth and trouble-free process, and to avoid any unwanted delays.

5.11. The items are shipped in packages arranged on a larger shipping pallet. We try to pack all the items so that they can be carried by one (1) person. However, for larger items, like cover sides or taller doors, it may be necessary to have at least two people available to handle the packages. We recommend that you plan for this when receiving the delivery.

5.12. When ordering items longer than 240 cm, the customer may, in some cases, need to provide assistance with unloading. If there is no such option available, a crane truck may be required, which will result in additional costs for you as the customer.

5.13. The carrier or Customkitchen does not provide inside delivery services and does not handle the removal of packaging or the shipping pallet on which the goods are delivered. If necessary, this must be arranged through an external party.

5.14. Når du bestiller mindre varer som prøvedøre, kan de leveres i en enkel pakke til dit nærmeste afhentningssted eller agent.

5.15. Som kunde er du ansvarlig for at udføre en grundig inspektion ved levering for eventuelle synlige skader, som følger:

5.15.1. Undersøg forsendelsespallen, pakkerne på pallen og emballagen for synlige skader. Hvis der opdages skader, skal de straks dokumenteres skriftligt på transportørens/udleveringsstedets fragtbrev, da varen inde i pakken også kan være beskadiget.
Når du har anmeldt den beskadigede palle og/eller emballage, kan du fortsætte med at modtage leveringen og senere kontrollere, om der er skader på varerne indeni.
Hvis der er synlige skader, og der ikke gøres opmærksom på dem, anses varerne for at være accepteret i deres nuværende tilstand, og der vil ikke være mulighed for at gøre krav gældende.
Sørg desuden for, at der tages billeder af skaderne som en del af dokumentationsprocessen. Dette vil yderligere hjælpe med eventuelle krav eller problemer, der måtte opstå.

5.15.2. Hvis der opdages skader på pakken under udpakningen fra pallen, er det vigtigt straks at tage billeder af skaderne, mens pakken stadig er på pallen.

5.15.3. Hvis du opdager skader på produktet, når du pakker det ud af pakken, uden at der er synlige skader på pakken, er det vigtigt straks at tage billeder af skaderne, mens produktet stadig er i sin emballage.

5.16. Anmeld bekræftede skader direkte til Customkitchen via e-mail, hvor du skal sende billeder og en kort beskrivelse. Vær opmærksom på, at reklamationer, der ikke følger ovenstående instruktioner, ikke vil blive godkendt.