5. Lieferbedingungen & Transport

5.1. The delivery timeframe mentioned in our quote, order confirmation, and other communication channels serves as an approximate estimate. While we make every effort to deliver your products within the specified timeframe, it’s crucial to recognise that various factors beyond Customkitchen’s control, such as material availability, transportation conditions, or unforeseen circumstances, may impact delivery times.
Should any alterations to the delivery schedule occur as a result of these circumstances, we will promptly notify you. Please be aware that we cannot be held responsible for delays in delivery or any associated extra expenses arising from such situations.

5.2. If you need your items later than the agreed delivery time, please let us know promptly. If your items have already been shipped, and you can’t receive them within five business days from when the shipping company gets in touch with you, there will be an additional charge. This charge will be 10% of the shipping cost for each day the items are stored at the terminal.

5.3. If, for any reason, goods cannot be delivered because of issues that are your responsibility as the customer, they will be sent back to us, and any extra expenses will be charged to you. Therefore, it’s crucial to ensure that your delivery details and receiving arrangements are accurate, and that you are reachable when the shipping company reaches out to you to prevent unnecessary costs.

5.4. If you order different front designs or materials within the same order, everything will be shipped together and the delivery time for the entire order will be determined by the design or material with the longest delivery time.

5.5. Modifying your order could potentially impact the delivery time.

5.6. If the order is lacking any necessary information, such as unconfirmed colours, and production has already commenced, the delivery time will be influenced by when we receive the comprehensive details and when these details are required in the manufacturing process.

5.7. The precise delivery time will be confirmed after the shipping company schedules a delivery appointment with you.

5.8. Please be aware that it is your responsibility to schedule a installer only after you have received and inspected the goods. We cannot be held accountable for any expenses associated with third parties, such as compensation for installers etc.

5.9. The items will be delivered to the address you’ve provided in your order, typically at the sidewalk or street closest to that location, as accessible by the carrier.

5.10. For addresses that are difficult to reach, such as narrow streets, deliveries to islands without ferry service, or other obstacles, additional charges may apply.
It is of the utmost importance that you, as a customer, inform us of any hard-to-reach address details before placing a final order. This information helps us carefully plan and manage the delivery to ensure a smooth and trouble-free process, and to avoid any unwanted delays.

5.11. The items are shipped in packages arranged on a larger shipping pallet. We try to pack all the items so that they can be carried by one (1) person. However, for larger items, like cover sides or taller doors, it may be necessary to have at least two people available to handle the packages. We recommend that you plan for this when receiving the delivery.

5.12. When ordering items longer than 240 cm, the customer may, in some cases, need to provide assistance with unloading. If there is no such option available, a crane truck may be required, which will result in additional costs for you as the customer.

5.13. The carrier or Customkitchen does not provide inside delivery services and does not handle the removal of packaging or the shipping pallet on which the goods are delivered. If necessary, this must be arranged through an external party.

5.14. Wenn Sie kleinere Artikel wie Mustertüren bestellen, können diese in einem einfachen Paket an die nächstgelegene Abholstelle oder den nächsten Vertreter geliefert werden.

5.15. Als Kunde sind Sie dafür verantwortlich, bei der Lieferung eine gründliche Inspektion auf sichtbare Schäden vorzunehmen:

5.15.1. Prüfen Sie die Versandpalette, die Packstücke auf der Palette und die Verpackung auf sichtbare Schäden. Wird eine Beschädigung festgestellt, so ist diese sofort schriftlich auf dem Frachtbrief des Spediteurs/der Anlieferstelle zu dokumentieren, da auch der Inhalt des Packstücks beschädigt sein kann.
Nachdem Sie die beschädigte Palette und/oder Verpackung gemeldet haben, können Sie mit der Entgegennahme der Lieferung fortfahren und später überprüfen, ob die darin enthaltenen Artikel beschädigt sind.
Wenn sichtbare Schäden vorhanden sind und kein Vermerk gemacht wird, gelten die Waren als in ihrem jetzigen Zustand angenommen, und es bestehen keine Reklamationsmöglichkeiten.
Bitte stellen Sie außerdem sicher, dass im Rahmen des Dokumentationsprozesses Fotos von den Schäden gemacht werden. Dies hilft Ihnen bei eventuellen Reklamationen oder Problemen weiter.

5.15.2. Werden beim Auspacken der Palette Schäden am Packstück entdeckt, müssen diese unbedingt sofort fotografiert werden, während sich das Packstück noch auf der Palette befindet.

5.15.3. Wenn Sie beim Auspacken aus der Verpackung Schäden am Produkt entdecken, ohne dass diese sichtbar sind, ist es wichtig, dass Sie sofort Fotos von den Schäden machen, während das Produkt noch in der Verpackung ist.

5.16. Melden Sie bestätigte Schäden direkt per E-Mail an Customkitchen, wobei Sie Bilder und eine kurze Beschreibung senden sollten. Bitte beachten Sie, dass Reklamationen, die nicht den oben genannten Anweisungen entsprechen, nicht anerkannt werden.