5. Conditions de livraison et transport

5.1. The delivery timeframe mentioned in our quote, order confirmation, and other communication channels serves as an approximate estimate. While we make every effort to deliver your products within the specified timeframe, it’s crucial to recognise that various factors beyond Customkitchen’s control, such as material availability, transportation conditions, or unforeseen circumstances, may impact delivery times.
Should any alterations to the delivery schedule occur as a result of these circumstances, we will promptly notify you. Please be aware that we cannot be held responsible for delays in delivery or any associated extra expenses arising from such situations.

5.2. If you need your items later than the agreed delivery time, please let us know promptly. If your items have already been shipped, and you can’t receive them within five business days from when the shipping company gets in touch with you, there will be an additional charge. This charge will be 10% of the shipping cost for each day the items are stored at the terminal.

5.3. If, for any reason, goods cannot be delivered because of issues that are your responsibility as the customer, they will be sent back to us, and any extra expenses will be charged to you. Therefore, it’s crucial to ensure that your delivery details and receiving arrangements are accurate, and that you are reachable when the shipping company reaches out to you to prevent unnecessary costs.

5.4. If you order different front designs or materials within the same order, everything will be shipped together and the delivery time for the entire order will be determined by the design or material with the longest delivery time.

5.5. Modifying your order could potentially impact the delivery time.

5.6. If the order is lacking any necessary information, such as unconfirmed colours, and production has already commenced, the delivery time will be influenced by when we receive the comprehensive details and when these details are required in the manufacturing process.

5.7. The precise delivery time will be confirmed after the shipping company schedules a delivery appointment with you.

5.8. Please be aware that it is your responsibility to schedule a installer only after you have received and inspected the goods. We cannot be held accountable for any expenses associated with third parties, such as compensation for installers etc.

5.9. The items will be delivered to the address you’ve provided in your order, typically at the sidewalk or street closest to that location, as accessible by the carrier.

5.10. For addresses that are difficult to reach, such as narrow streets, deliveries to islands without ferry service, or other obstacles, additional charges may apply.
It is of the utmost importance that you, as a customer, inform us of any hard-to-reach address details before placing a final order. This information helps us carefully plan and manage the delivery to ensure a smooth and trouble-free process, and to avoid any unwanted delays.

5.11. The items are shipped in packages arranged on a larger shipping pallet. We try to pack all the items so that they can be carried by one (1) person. However, for larger items, like cover sides or taller doors, it may be necessary to have at least two people available to handle the packages. We recommend that you plan for this when receiving the delivery.

5.12. When ordering items longer than 240 cm, the customer may, in some cases, need to provide assistance with unloading. If there is no such option available, a crane truck may be required, which will result in additional costs for you as the customer.

5.13. The carrier or Customkitchen does not provide inside delivery services and does not handle the removal of packaging or the shipping pallet on which the goods are delivered. If necessary, this must be arranged through an external party.

5.14. Lorsque vous commandez des articles plus petits, tels que des échantillons de portes, ils peuvent être livrés dans un simple colis au point de retrait ou à l'agent le plus proche.

5.15. En tant que client, vous êtes tenu de procéder à une inspection minutieuse lors de la livraison afin de détecter d'éventuels dommages visibles, comme suit :

5.15.1. Inspectez la palette d'expédition, les colis sur la palette et l'emballage pour vérifier qu'ils ne présentent pas de dommages visibles. Si un dommage est découvert, il doit être immédiatement consigné par écrit sur la lettre de voiture du transporteur/du point de livraison, car l'article à l'intérieur du colis peut également être endommagé.
Après avoir notifié la palette et/ou l'emballage endommagé, vous pouvez procéder à la réception de la livraison et vérifier ultérieurement si les articles à l'intérieur ont été endommagés.
Si des dommages visibles sont présents et qu'aucune notification n'est faite, les marchandises sont considérées comme acceptées dans leur état actuel, et aucune possibilité de réclamation ne sera possible.
En outre, veillez à ce que des photographies des dommages soient prises dans le cadre du processus de documentation. Cela facilitera les éventuelles réclamations ou problèmes qui pourraient survenir.

5.15.2. Si le colis est endommagé lors du déballage de la palette, il est essentiel de prendre rapidement des photos des dommages pendant que le colis est encore sur la palette.

5.15.3. Si vous constatez que le produit est endommagé lors du déballage sans que l'emballage ne soit endommagé de manière visible, il est important de prendre immédiatement des photos des dommages alors que le produit se trouve encore dans son emballage.

5.16. Signalez les dommages confirmés directement à Customkitchen par e-mail, en envoyant des photos et une brève description. Veuillez noter que les réclamations qui ne suivent pas les instructions ci-dessus ne seront pas approuvées.