1.1. Cenovna ponudba velja 30 dni, razen če je v ponudbi navedeno drugače.1.2. S potrditvijo naročila potrjujete vsebino naročila in se strinjate s spodaj navedenimi pogoji. Naročilo gre v proizvodnjo po prejemu predplačila.1.3. Odgovorni ste za pravilnost vseh posredovanih informacij. Podrobnosti vašega naročila ne moremo samostojno preveriti. Če pred plačilom predplačila ne podate pripomb, se naročilo šteje za v celoti odobreno.1.4. Če se odločite spremeniti ali preklicati naročilo po začetku proizvodnje, vam bomo zaračunali že začeto delo in uporabljene materiale. Za spremembe ali preklic pošljite pisno zahtevo na info@customkitchen.eu ali neposredno svoji kontaktni osebi v naši organizaciji.
2.1. Cene so navedene v evrih z DDV, razen če je navedeno drugače. Vsaka napačno vnesena cena ali valutna enota, tudi zaradi tipkarske napake, se šteje za enoto, ki je bila dejansko mišljena.2.2. Cene temeljijo na trenutnih stroških materiala, proizvodnje in pošiljanja pri Customkitchen. Ob predhodnem obvestilu stranki si Customkitchen pridržuje pravico spremeniti ponujeno ceno, če je to potrebno zaradi okoliščin zunaj nadzora Customkitchen, kot so spremembe valutnih tečajev ali spremembe cen materiala, proizvodnje ali pošiljanja.2.3. Pridržujemo si pravico do popravka tipkarskih napak v ponudbah ali drugih cenovnih informacijah.2.4. Za nova naročila velja minimalni znesek 700 € z DDV + pošiljanje zaradi visokih proizvodnih stroškov. Ta zahteva ne velja za naknadna naročila. Če je naročilo v takem primeru manjše od 5 m2, se zaračuna dodaten strošek 60 € za barvo.2.5. Pošiljanje expenses fluctuate based on the naročilo’s size in the dostava location. Additional charges may be incurred for addresses z challenging accessibility, such as narrow streets, deliveries to islands lacking ferry storitev, ali other logistical complexities.Zelo pomembno je, da stranka pred oddajo končnega naročila navede vse podrobnosti o težko dostopnem naslovu. Te informacije nam pomagajo skrbno načrtovati in voditi dostavo, da poteka gladko in brez zapletov ter brez nepotrebnih zamud.2.6. Proizvodni proces se začne po prejemu 100% predplačila na naš bančni račun.2.8. Vsi računi vam bodo poslani po e-pošti. Če želite prejeti tudi papirni račun, se zaračuna dodatna pristojbina 40 €.
3.1. Stranka je odgovorna za posredovanje pravilnih in popolnih podatkov za ponudbo, vključno z:3.1.1. the planning of the kuhinja ali garderobna omara (the right size in placement of frames in furnishings). The size in layout of the room, such as the distance between walls in ceiling height, in that all walls in ceilings adjacent to the kuhinja in garderobna omara are included in the quotation request;3.1.2. desired model in material for vrata as well as any need for special solutions;3.1.3. ensure that the correct specifications for appliances (primarily oven in microwave) that affect the measurements for kuhinjske fronte are included;3.1.4. naslovom dostave.3.2. In the event that the details within the ponudbad request are inaccurate ali incomplete, ali if the stranka intends to make alterations, Customkitchen maintains the authority to modify the quotation based on accurate information.3.3. Customkitchen cannot be held accountable for an unsatisfactory final outcome if the Stranka fails to supply crucial information ali provides incorrect details within the quotation materiali. It is essential that when receiving a ponudba from us, you diligently examine its contents.
4.1. Ko prejmete našo ponudbo, jo skrbno preglejte in jo sprejmite z odgovorom po e-pošti.4.2. Po prejemu vaše odobritve vam pošljemo potrditev naročila skupaj s podatki za plačilo predplačila.4.3. The manufacturing process begins, in the dostava time starts counting once we’ve received the advance plačilo.Please be aware that manufacturing process may not begin until we obtained all essential details pertaining to your naročilo.
5.1. Dobavni rok, naveden v ponudbi, potrditvi naročila in drugi komunikaciji, je približna ocena. Čeprav si prizadevamo izdelke dostaviti v navedenem roku, it’s crucial to recognise that various factors beyond Customkitchen’s control, such as razpoložljivost materialov, prevozne razmere ali nepredvidene okoliščine, lahko vplivajo na dobavne roke.Should any alterations to the dostava schedule occur as a result of these circumstances, we will promptly notify you. Upoštevajte, da ne odgovarjamo za zamude pri dostavi ali povezane dodatne stroške, ki nastanejo zaradi takšnih okoliščin.5.2. Če izdelke potrebujete pozneje od dogovorjenega roka dostave, nas o tem pravočasno obvestite. Če so bili izdelki že poslani in jih ne morete prevzeti v petih delovnih dneh po tem, ko vas kontaktira prevoznik, se obračuna dodaten strošek. Ta strošek znaša 10 % stroška pošiljanja za vsak dan, ko so izdelki shranjeni na terminalu.5.3. Če blaga iz kakršnegakoli razloga ni mogoče dostaviti zaradi okoliščin na strani stranke, bo vrnjeno k nam, vsi dodatni stroški pa bodo zaračunani stranki. Zato je ključno, da so podatki za dostavo in dogovor o prevzemu pravilni ter da ste dosegljivi, ko vas kontaktira prevoznik, da se izognete nepotrebnim stroškom.5.4. Če v istem naročilu naročite različne dizajne front ali materiale, bo vse poslano skupaj, dobavni rok celotnega naročila pa bo določen glede na dizajn ali material z najdaljšim dobavnim rokom.5.5. Modifying your naročilo could potentially impact the dostava time.5.6. If the naročilo is lacking any necessary information, such as unconfirmed colors, in izdelekion has already commenced, the dostava time will be influenced by when we receive the comprehensive details in when these details are required in the manufacturing process.5.7. The precise dostava time will be confirmed after the pošiljanje company schedules a dostava appointment z you.5.8. Upoštevajte, da je vaša odgovornost, da monterja naročite šele po prejemu in pregledu blaga. Ne odgovarjamo za stroške, povezane s tretjimi osebami, kot so nadomestila monterjem ipd.5.9. The items will be delivered to the address you’ve provided in your naročilo, typically at the sidewalk ali street closest to that location, as accessible by the carrier.5.10. For addresses that are difficult to reach, such as narrow streets, deliveries to islands without ferry storitev, ali other obstacles, additional charges may apply.
Zelo pomembno je, da nas stranka pred oddajo končnega naročila obvesti o vseh podrobnostih težko dostopnega naslova. Te informacije nam pomagajo skrbno načrtovati in voditi dostavo, da poteka gladko in brez zapletov ter brez nepotrebnih zamud.5.11. The items are shipped in packages arranged on a larger pošiljanje pallet. We try to pack all the items so that they can be carried by one (1) person. However, for larger items, like cover sides ali taller vrata, it may be necessary to have at least two people available to handle the packages. We recommend that you plan for this when receiving the dostava.5.12. Pri naročanju elementov, daljših od 240 cm, bo morda v nekaterih primerih potrebna pomoč stranke pri razkladanju. If there is no such option available, a crane truck may be required, which will result in additional costs for you as the stranka.5.13. The carrier ali Customkitchen does not provide inside dostava storitevs in does not handle the removal of packaging ali the pošiljanje pallet on which the goods are delivered. If necessary, this must be arranged through an external party.5.14. When naročiloing smaller items like sample vrata, they can be delivered in a simple package to your nearest pickup point ali agent.5.15. Kot stranka ste odgovorni za temeljit pregled vidnih poškodb ob dostavi, in sicer:5.15.1. Inspect the pošiljanje pallet, the packages on the pallet in the packaging for any visible damages. If any damage is discovered, it must be immediately documentedin writingon the carrier’s/dostava point’s waybill, as the item inside the package may also be damaged.
Po prijavi poškodovane palete ali embalaže lahko prevzamete dostavo in nato preverite, ali so poškodovani tudi izdelki v notranjosti.
Če so vidne poškodbe prisotne, vendar niso zabeležene, se šteje, da je blago sprejeto v trenutnem stanju in reklamacija ne bo mogoča.Poleg tega poskrbite, da bodo poškodbe fotografirane kot del dokumentacije. To bo pomagalo pri morebitnih zahtevkih ali težavah.5.15.2. Jeśli podczas rozpakowywania z palety zostanie stwierdzone uszkodzenie opakowania, należy niezwłocznie wykonać zdjęcia uszkodzenia, gdy opakowanie nadal znajduje się na palecie.5.15.3. Če pri razpakiranju izdelka opazite poškodbo, čeprav embalaža ni vidno poškodovana, je treba poškodbo nemudoma fotografirati, dokler je izdelek še v embalaži.5.16. Report confirmed damages directly to Customkitchen via email, where you should send pictures in a brief description. Please note that claims that do not follow the instructions above will not be approved.
6.1. Please note that there is no right of vračilo for izdelan po meri items.
7.1. Vse napake ali pomanjkljivosti, vključno z napakami izdelkov, je treba pisno prijaviti po e-pošti najpozneje v 10 dneh po prejemu blaga.7.2. Ustne reklamacije niso sprejete. In naročilo for a complaint to be considered valid, clear information about the fault ali defects is required in must be documented z photographs.7.3. If Customkitchen is deemed responsible for the fault ali damage, we will replace the defective item free of charge within a reasonable timeframe ali ponudba a price reduction in agreement z you as the stranka.7.4. Pravico imate zadržati plačilo končnega zneska le v obsegu, ki ustreza pomanjkljivemu izdelku, dokler reklamacija ni rešena.
8.1. Za naše fronte omar velja 2-letna garancija za napake materiala.8.2. When a defect arises, Customkitchen conducts an evaluation in determines if the garancija applies in the specific case. If the defect is covered by the garancija, Customkitchen in the buyer will agree whether to repair the defective izdelek, replace it, ali provide compensation z an economic value.8.3. Garancija ne zajema naslednjega:8.3.1. defects that occur due to alterations of the izdelek’s function ali appearance ali due to improper usage;8.3.2. običajne obrabe, including the natural change in color in shade over time;8.3.3. damages caused by external forces (including impacts, scratches, water damage, heat damage, etc.);8.3.4. damages that occur due to non-compliance z care instructions, including the use of inappropriate maintenance izdelki and/or inadequate room conditions;8.3.5. issues related to non-standardized izdelki (such as problems z stranka-specific solutions; significant alterations to standard dimensions of fronte; issues caused by changes in the amount and/or placement of tečaji);8.4. Poleg tega, kar je navedeno v teh pogojih, Customkitchen ne odgovarja za zamude zaradi napak na blagu. Zato Customkitchen stranki ni dolžan povrniti stroškov, proizvodnih izgub, izgubljenega dobička ali drugih neposrednih ali posrednih izgub zaradi zamud, napak ali pomanjkljivosti izdelka. However, this omejitev odgovornosti applies only under the condition that Customkitchen has not acted z gross negligence.8.5. Customkitchen’s sales representatives can provide advice based on their knowledge in information regarding the specific material in its intended use. However, the advice itself does not constitute a guarantee. The variety of potential applications for each material in izdelek means that you, as the stranka, should carefully assess the suitability of the material in izdelek for your intended use.8.6. Compensation for reklamacije should be considered as a goodwill gesture in should not be interpreted as an acknowledgment of fault ali liability unless Customkitchen expressly acknowledges such fault ali liability in writing.
9.1. If Customkitchen, due to circumstances beyond Customkitchen’s control (Force majeure), is prevented from fulfilling our commitment to you, this does not constitute a breach of the agreement.
10.1. Our barvan fronte are coated z 2-component polyurethane paint from Sayerlack ali AkzoNobel. If a color is desired outside the standard color range (e.g., from Jotun, Becker, ali Farrow & Ball), a spectrometer is used to match the color to the manufacturer’s catalog ali sample. If the color is not found in any catalog that we possess, you must send us a sample piece of at least 5×5 cm z a smooth surface in an even layer of paint.10.2. Please note that color codes are used solely as an indication of shade/color, in complete match z a sample piece ali other colors in the same color code cannot be guaranteed due to various factors including application method, paint manufacturer, in different gloss levels.10.3. Po potrebi lahko pri nas naročite barvni vzorec in ga primerjate s stenami ali drugimi površinami v prostoru. The price for each sample is 30€ per color in sheen.10.4. Če ni dogovorjeno drugače, za barvane izdelke uporabljamo polmat barvo s stopnjo sijaja 25. This sheen level is recommended for furniture in other carpentry.
Za furnirane izdelke uporabljamo mat zaključek s stopnjo sijaja 5. This ensures the right finish in provides a natural appearance.10.5. The available sheen grades are 5, 10, 25 ali 35. Če želite naročiti drugačen sijaj od našega standarda, morate zagotoviti, da je želeni razred sijaja naveden v naročilu!
11.1. Veneer is a natural material in can exhibit variations in pattern in color, even on small surfaces. This is due to the natural characteristics of the material in is considered part of its charm in character.11.2. It’s important to note that an naročiloed sample piece will not look exactly the same as the final vrata omar ali izdelki.11.3. Z oddajo naročila za furnirane izdelke stranka potrjuje, da se zaveda, da je furnir naravni material z naravnimi odstopanji. The stranka understands that these variations exist in accepts them.
Pri Customkitchen dajemo prednost natančnosti, kakovosti in odlični podpori strankam. Konkurenčne cene in kratki roki pomagajo, da vaš projekt poteka gladko od začetka do konca.
Pošljite nam IKEA načrtovalni PDF, ID ali povezavo, navedite model in regijo dostave. Odgovorimo hitro, običajno isti dan.
E-pošta: info@customkitchen.eu