Terms

Terms of purchase and sale

Price offer is valid for 30 days, unless otherwise stated in the offer.

The pricing is based on the Customkitchen’s current material, production, and transportation costs. By notifying the customer in advance, Customkitchen reserves the right to change the price quoted, in the event that the need arises due to circumstances beyond the control of Customkitchen such as changes in currency rates and/or changes in material and/or production and/or transportation prices.

By confirming the order, you confirm the content of the order and you agree to our terms of purchase and sale. The order is confirmed and put into force after payment of the prepayment.

You are responsible for the accuracy of all data in the order. Therefore, we recommend checking all details and data before ordering. Customkitchen is not able to verify the accuracy of the information provided by you.

All necessary remarks or changes must be made before the final confirmation is received. In case you wish to cancel or change an order after final confirmation and payment of an invoice, Customkitchen has the right to ask for a fee for the work already begun and the acquired material.

To change or cancel an order send an email to the following address: info@customkitchen.eu. When changing the order, you will receive a new order confirmation, the accuracy of which you must confirm again.

Before the payment of the total cost, all the products belong to the Customkitchen.

Prices and payment

Prices are shown in euros, with VAT, unless otherwise indicated. Any incorrectly entered price or currency unit (including due to typing errors) is considered to be the unit actually chosen.

The minimum amount for a new order is 500€ + shipping (from 200€) + VAT.

The shipping is calculated on the basis of the size and weight of the shipping pallet and the destination of the goods. An additional fee may be charged for hard to reach places (islands, narrow streets, etc.). It is important to take into account that the shipping company delivers the goods to the street (curbside) of the address indicated on the order or as close as possible to the address.

The production of the order is started when a 50% deposit has been paid to Customkitchens bank account.

The final invoice with a 14-day payment due will be sent to you when the order is ready and have been shipped.

All invoices will be sent to you by email. If you also wish to receive a paper invoice, an additional fee of €40 will be added.

In case of an unpaid invoice, a reminder fee of €30 + and interest at an interest rate of 8% per annum is added. In the event of continued non-payment, the case will be sent to the cash collector and the fee will be added to the invoice. Thereafter, fees may be added to other legal services and expenses.

Delivery time and shipping

Currently valid delivery times can be found on our website’s homepage. If a confirmed order is changed, delivery time will be calculated from the last made changes. Delivery times may be extended during holidays.

You must notify us in case you wish to receive your goods later than our given delivery time. If the goods are already shipped and you cannot accept the goods within five business days, there will be an additional fee for the storage of the goods at the terminal (10% of a shipping cost for each subsequent day.

You will get the exact delivery date of the goods when the shipping company has contacted you.

The goods will be delivered to the street (curbside) of the address indicated on the order or as close as possible to the address.

We recommend booking workers for installation only after receiving and inspection of the goods. Customkitchen is not responsible for any additional costs incurred by a third party, for example,  compensation in a situation where the installers you have booked are not able to do the installation works due to defects in the goods,

Customkitchen’s priority is to adhere to specified delivery times. However, we can only determine the expected delivery time and this should be viewed as an approximate time to complete the order until the goods are ready.

In case of delays, we will notify you as soon as possible.

Delivery times can also be affected by circumstances that Customkitchen could not foresee or influence. Customkitchen is not liable for any delays or additional costs in a situation beyond the control of Customkitchen.

The price of transportation is calculated on the basis of the size and weight of the product and the pallet, and the destination of the goods. An additional fee may be charged for hard to reach places (islands, narrow streets, etc.). It is important to take into account that the transportation company does not deliver the goods into your house, but brings the pallet as close to your front door as possible.

On receipt of goods, you must check the goods as follows:

Make sure the item marked on the delivery note matches your order.

Carefully check and make sure that there is no visible damage to the goods or the pallet.

In case you discover any damage to the packaging or the goods, you must write a written note on the transportation company’s waybill. In addition, you must take a photo of the detected damage and send it with a short description to: info@customkitchen.eu

Goods that cannot be handed over due to the recipient (e.g. the recipient is absent at the agreed time), are returned to the sender and the recipient must pay an additional transport fee.

Return of goods

Goods may be returned only by written agreement. Goods must be returned to the original sender in the same condition, in original packaging and packaged in the same manner as it was at the time of delivery to the customer. If the above conditions are not met, the goods cannot be returned. The cost of returning the goods is borne by the customer.

NB! Custom order and already installed components cannot be returned.

Complaints

In case you find any deficiencies or faults, you must notify us by e-mail no later than 7 days after the receipt of goods. Oral complaints will not be accepted.

A claim must contain precise descriptions of errors and / or drawbacks along with photographic evidence.

Customkitchen is required to send a new product within a reasonable time and without additional charge or offer financial compensation in case Customkitchen is responsible for any particular error or defect.

Limitation of liability and warranty

Our products are subject to a 2-year warranty in case of damage due to materials or manufacturing defects. The warranty does not apply if the damage has been caused by modification or misuse of the customer.

Warranty does not cover the following cases:

Natural wear or deterioration, incl. normal color changes over time.

Mechanical damage, incl. notches, impact footprints, scratches, traces of friction etc.

Any damage caused due to external forces, incl. water and fire damage.

Damage caused by home appliance or any other appliance (e.g. due to heat, humidity or steam exposure).

Damages caused due to violation of maintenance or cleaning requirements, incl. unsuitable room conditions and/or the usage of unsuitable cleaning products.

Problems regarding non-standard products, e. g. products with special designs and dimensions

In case of a defective product, Customkitchen will conduct an expertise and decide whether the specific defect is covered by the warranty. If the defect is covered by the warranty and upon the agreement of the parties of the sales contract, the defective product will be repaired or replaced with an equivalent product or compensated monetarily.

In a situation where the customer cannot use the product due to product defects, faults or delivery overdue, Customkitchen is not required to compensate for any losses or expenses caused to the customer, including loss of productivity, loss of revenue, or any additional costs.

Customkitchen is not responsible for the final functional use of kitchens and wardrobes.

If Customkitchen has not acknowledged in writing its fault or damage in respect to any damage caused to the claimant, the compensation offered by Customkitchen should be considered as a statement of goodwill.

In the situation where CustomKitchen has erroneously entered incorrect data (including due to a typo) on the price quotation or the order confirmation, the incorrectly marked data is considered to be data that was actually considered. Customkitchen must notify the customer about changed data (e.g., increase in price), and in case of unsuitability, the customer has the right to cancel the order.

Force Majeure

Failure to comply or improper performance of obligations under the agreement by Customkitchen will not be considered a breach of contract if it was due to the occurrence of Force Majeure or unforeseen event that Customkitchen could not control, influence or prevent.