Terms

Terms of purchase and sale

Price offer is valid for 30 days, unless otherwise stated in the offer.

The pricing is based on the CustomKitchen’s current material, production, and transportation costs. By notifying the customer in advance, CustomKitchen reserves the right to change the price quoted, in the event that the need arises due to circumstances beyond the control of CustomKitchen such as changes in currency rates and/or changes in material and/or production and/or transportation prices.

By confirming the order, you confirm the content of the order and you agree to our terms of purchase and sale. The order is confirmed and put into force after payment of the prepayment.

You are responsible for the accuracy of all data in the order. Therefore, we recommend checking all details and data before ordering. CustomKitchen is not able to verify the accuracy of the information provided by you.

All necessary remarks or changes must be made before the final confirmation is received. In case you wish to cancel or change an order after final confirmation and payment of an invoice, CustomKitchen has the right to ask for a fee for the work already begun and the acquired material.

To change or cancel an order send an email to the following address: info@customkitchen.eu. When changing the order, you will receive a new order confirmation, the accuracy of which you must confirm again.

Before the payment of the total cost, all the products belong to the CustomKitchen.

 

 

 

 

Prices and payment

Prices are shown in euros, with VAT, unless otherwise indicated. Any incorrectly entered price or currency unit (including due to typing errors) is considered to be the unit actually chosen.

The minimum amount for a new order is €200 + VAT, plus the transportation cost.

The price of transportation is calculated on the basis of the size and weight of the product and the pallet, and the destination of the goods. An additional fee may be charged for hard to reach places (islands, narrow streets, etc.). It is important to take into account that the transportation company does not deliver the goods into your house but brings the pallet as close to your front door as possible.

Orders will be paid according to the invoice. The production of details is started when a 50% prepayment has been received on the CustomKitchen account.

The final invoice with a 14-day payment due will be sent to you when the goods have been shipped from our production.

The invoice will be sent to you by email. If you also want to receive a paper invoice, an additional fee of €8 + VAT will be added.

In case of an unpaid invoice, a reminder fee of €6 + and interest at an interest rate of 8% per annum is added. In the event of continued non-payment, the case will be sent to the cash collector and the fee will be added to the invoice. Thereafter, fees may be added to other legal services and expenses.

 

 

 

 

Quote

Check the price list on our website or use the online ordering system (coming soon) that calculates the price based on the information you enter.

If you have a drawing of an IKEA kitchen, you can send it to us together with the list of IKEA products, and we will determine what parts you need and will send you the corresponding quote. In order to make it easier for us to evaluate the size of the required components, we ask that all doors, drawers and side panels be retained in the drawing.

Please note that you, as a customer, must verify that the quote meets all the requirements for your needs.

The order is considered to be submitted when we have received all the data necessary for the execution of the order, including the quantity, size and colour of the details.

 

 

 

 

Order

You can submit your order through the website’s online ordering system (coming soon), where you enter all the required details. We will then check the order you submitted and send you an email confirmation with a prepayment invoice amounting to 50% of the full cost of the order.

You can also send a price inquiry by email. If you have received a quote from us, we ask you to check the details of the order and notify us of the necessary changes by email in writing. Once you have confirmed the final quote, we will send you an order confirmation with a prepayment invoice amounting to 50% of the full cost of the order.

 Order execution (production) will begin upon receipt of prepayment on our account. Delivery time will also begin upon receipt of prepayment on our account.

 

 

 

 

 

Delivery and transportation terms

Delivery time depends on the size of the order and the destination of the goods. Currently valid delivery times can be found on our website’s homepage. If the confirmed order is changed, delivery time will be calculated from the last change. Delivery times may be extended during holidays.

You will only know the exact time of delivery when the transportation company has contacted you and agreed on delivery.

The goods will be delivered to the address indicated on the order or as close as possible to the address.

We recommend ordering workers for installation only after acceptance and inspection of the goods. CustomKitchen is not responsible for any additional costs incurred by a third party. For example, we shall not pay compensation in a situation where the installers you have ordered are not able to do the installation works due to defects in the goods,

CustomKitchen’s priority is to adhere to specified delivery times. However, we can only determine the expected delivery time and this should be viewed as an approximate time to complete the order until the goods are ready.

In case of delays, we will notify you as soon as possible.

Delivery times can also be affected by circumstances that CustomKitchen could not foresee or influence. CustomKitchen is not liable for any delays or additional costs in a situation beyond the control of CustomKitchen.

The price of transportation is calculated on the basis of the size and weight of the product and the pallet, and the destination of the goods. An additional fee may be charged for hard to reach places (islands, narrow streets, etc.). It is important to take into account that the transportation company does not deliver the goods into your house, but brings the pallet as close to your front door as possible.

CustomKitchen delivers the goods all over Sweden, Finland, Norway and Denmark. We will ship goods to other countries of the European Union if you have paid the prepayment of 100%.

On receipt of goods, you must check the goods as follows:

Make sure the item marked on the delivery note matches your order.

Carefully check and make sure that there is no visible damage to the goods or the pallet.

In special cases check as provided by law.

In case you discover any damage to the packaging or the goods, you must write a written note on the transportation company’s waybill. In addition, you must take a photo of the detected damage and send it with a short description to: info@customkitchen.eu

 

Goods that cannot be handed over due to the recipient (e.g. the recipient is absent at the agreed time), are returned to the sender and the recipient must pay an additional transport fee.

 

 

 

Return of goods

Goods may be returned only by written agreement. Goods must be returned to the original sender in the same condition, in original packaging and packaged in the same manner as it was at the time of delivery to the customer. If the above conditions are not met, the goods cannot be returned. The cost of returning the goods is borne by the customer.

 

NB! Custom order and already installed components cannot be returned.

 

 

 

 

Complaints

Any deficiencies and faults found must be notified by email no later than 8 days after the receipt of goods. Oral claims will not be taken into account.

A claim must contain precise descriptions of errors and / or drawbacks along with photographic evidence.

CustomKitchen is required to send a new product within a reasonable time and without additional charge or offer financial compensation in case CustomKitchen is responsible for any particular error or defect.

 

 

 

 

 

 

 

Limitation of liability and warranty

Our products are subject to a 2-year warranty in case of damage due to materials or manufacturing defects. The warranty does not apply if the damage has been caused by modification or misuse of the customer.

In a situation where the customer cannot use the product due to product defects or faults, CustomKitchen is not required to compensate for any losses or expenses caused to the customer, including loss of productivity, loss of revenue, or any additional costs. Limitation of Liability does not apply to intent or gross negligence.

CustomKitchen’s sales representatives will advise you on the properties and uses of different materials. However, this advice cannot be considered a guarantee. As a customer, you also need to carefully evaluate whether the particular material and product is suitable for you to use.

CustomKitchen is not responsible for the final functional use of kitchens and wardrobes.

If CustomKitchen has not acknowledged in writing its fault or damage in respect to any damage caused to the claimant, the compensation offered by CustomKitchen should be considered as a statement of goodwill, rather than as an error or confession of guilt.

In the situation where CustomKitchen has erroneously entered incorrect data (including due to a typo) on the price quotation or the order confirmation, the incorrectly marked data is considered to be data that was actually considered. CustomKitchen must notify the customer about changed data (e.g., increase in price), and in case of unsuitability, the customer has the right to cancel the order.

 

 

 

 

 

Force Majeure

Failure to comply or improper performance of obligations under the agreement by CustomKitchen will not be considered a breach of contract if it was due to the occurrence of Force Majeure or unforeseen event that CustomKitchen could not control, influence or prevent.

 

 

Placement of hinges for PAX

The positions of the top and bottom hinges are placed between the first and second hole from the upper and lower edge of the cabinet frame. This solution maximizes the storage space in the cabinet. Therefore the Ikea’s KOMPLEMENT “shoe shelf” and “pull-out shoe shelf” cannot be mounted at the bottom of the cabinet. If you wish to mount these products at the bottom of the cabinet, you must notify us before placing an order. In that case we will adjust the bottom hole for the hinge according to Ikea’s standard.