8.1. Our cabinet fronts are covered by a 2-year warranty for material defects.
8.2. When a defect arises, Customkitchen conducts an evaluation and determines if the warranty applies in the specific case. If the defect is covered by the warranty, Customkitchen and the buyer will agree whether to repair the defective product, replace it, or provide compensation with an economic value.
8.3. The warranty does not cover the following:
8.3.1. defects that occur due to alterations of the product’s function or appearance or due to improper usage;
8.3.2. normal wear and tear, including the natural change in color and shade over time;
8.3.3. damages caused by external forces (including impacts, scratches, water damage, heat damage, etc.);
8.3.4. damages that occur due to non-compliance with care instructions, including the use of inappropriate maintenance products and/or inadequate room conditions;
8.3.5. issues related to non-standardized products (such as problems with customer-specific solutions; significant alterations to standard dimensions of fronts; issues caused by changes in the amount and/or placement of hinges);
8.4. In addition to what is stated in these terms and conditions, Customkitchen holds no responsibility for delays by faults in the goods. Therefore, Customkitchen is not obligated to provide compensation to the Customer for expenses, production losses, loss of profits, or any other direct or indirect losses due to delays, faults, or deficiencies in the product. However, this limitation of liability applies only under the condition that Customkitchen has not acted with gross negligence.
8.5. Customkitchen’s sales representatives can provide advice based on their knowledge and information regarding the specific material and its intended use. However, the advice itself does not constitute a guarantee. The variety of potential applications for each material and product means that you, as the customer, should carefully assess the suitability of the material and product for your intended use.
8.6. Compensation for complaints should be considered as a goodwill gesture and should not be interpreted as an acknowledgment of fault or liability unless Customkitchen expressly acknowledges such fault or liability in writing.